Terms and Conditions of Trade

Conditions shall apply to all trading between MediMatch Dental Laboratory Ltd (‘MediMatch’), whose registered office is at MediMatch Dental Laboratory Ireland LTD, Unit 6, Lyon House Business Centre, 50 Nore Road, Glasnevin Dublin 11, D11 R9 78, Ireland, and the dentist or laboratory or any other customer (‘client’) with regards to custom made dental appliances (‘dental appliance’, ‘work’, ‘product’) from MediMatch. The dental patient is not considered a party to the agreement between client and MediMatch. Please note that other specifically designed terms and conditions are applicable to MediMatch Supplies and its subsidiaries products and other non-custom-made products, which may be offered in the MediMatch web shop.


All dental products created at MediMatch carry a full guarantee. This guarantee is your assurance that quality materials have been used during the manufacturing process and that our carefully designed production process has been followed.
Please see below our guarantee scheme:

Crowns and BridgesYes
Removable prostatics (acrylic)Guarantee provided at discretion of MediMatch
AlignersFit of first aligner only guarantee provided at discretion of MediMatch

If within the guarantee period the product proves defective in circumstances of normal use, a replacement will be provided free of charge by MediMatch. The guarantee does not cover any defect arising from incorrect prescription or fitting.

The guarantee becomes null and void if patient does not receive their annual dental check-up or in case of restoration failure due to oral health problems. Damage caused by physical trauma or impact (for instance due to high risk sports) is specifically excluded from our product guarantees.

We reserve the right to refuse a guarantee where we believe that the requested product may not last the guarantee period due to its particular circumstances. If instructed to continue with these cases, we will do so. However, in the event that the requested work fails, we will expect to be paid in full for the work supplied.

Product Liability – general

Appliances are constructed to the specification supplied by client. By fitting an appliance in the patient’s mouth, client accepts that MediMatch has produced the appliance to the specification and satisfaction of client.

MediMatch cannot guarantee any dental appliance which is based on a faulty model. If, when casting the models, MediMatch feels that the quality of the impression is not good enough to continue the work, MediMatch will inform client to discuss possible solutions. A new impression may be needed and – if so – remakes as a result of carrying on with the work by client, using the faulty impression, will result in new charges being applied.

MediMatch endeavours to interpret and follow client’s instructions correctly. If, however, a mistake is made, MediMatch will rectify the situation free of charge as quickly as production processes allow. Medimatch will not compensate dentist’s fees, consequential losses or expenses of any kind.

Client is responsible for any additional costs or charges incurred through changing instructions or delivery dates after the work has been accepted by MediMatch.

MediMatch is not liable for any choking hazard caused by any manufactured dental appliance, due to faulty prescription, poor fitting or misuse.

Product Liability – specific returns and remake policy

Client may return the work for a remake when the work does not meet the standard MediMatch has guaranteed to deliver. If this occurs, the work should be returned within 15 working days after the invoicing date. Client allows MediMatch 15 working days after receipt of the returned dental appliance, to remake the work. If – after remake – the quality of the work still does not meet the guaranteed standard, the work may be returned within 15 working days after the invoicing date for a refund which will be processed upon receipt of the returned work.

Any work returned for remake where the shade is different to the original order, will incur some cost. This extra cost will never exceed the total amount charged for the original order.

When returning work containing precious or semi-precious alloys, MediMatch will charge for 20 % of the original alloy cost incurred. (Please note that this is excluding the cost incurred due to loss of product during the manufacturing process.)

A dental appliance that fits the master model poured from the original impression supplied by client and which is created to the specifications on the prescription of client, but subsequently has to be remade, is not considered a remake.

Staged cases

When the end product of a case is built up using production / products in steps or stages, the fit is assessed immediately after each production stage. Consequently it is client’s responsibility to asses the fit of the separate products after each separate production stage, and not only at the time the end product is finished. Any remake requests done after acceptance of a product at any stage, cannot be considered a remake and will be charged for in full.
Each production stage / product will be billed separately. Each separate invoice should be paid in full for each stage, in accordance with our conditions for financial settlement as described above.


Client will be charged for any loss of precious or semi precious alloy during the production process, with a maximum of 25%. (Please note this is excluding the possible extra cost incurred in case of a remake).

Gold will be charged at its gross weight. Alloy is charged at the rate on the day of casting. MediMatch cannot give an estimation of the expected cost as this cannot be guaranteed.


MediMatch offers various types of transport for pick up and / or delivery of products, according to the following scheme:

(DHL) Standard courier serviceSigned for DeliveryAt the discretion of MediMatchNoCourier company and / or client (after signing the delivery receipt)
MediMatch courier (please note these couriers are self employed)Pick up or Delivery at Dental PracticeAt the discretion of MediMatchNoMediMatch and / or client (after signing the delivery receipt)
Alternative Courier CompanyPick up or Delivery at Dental PracticeAt the discretion of MediMatch, in consultation with clientYesSubject to pricelist of courier companyCourier company and / or client (after signing the delivery receipt)

Client may indicate the type of delivery and MediMatch will endeavour to accommodate the delivery method of choice.

If MediMatch is responsible for the loss or damage of a product, this responsibility will not exceed to more than the actual value of the product.

In case of loss or damage by the courier, client will allow for 15 working days after the product was sent out for delivery, before the work is being remade. Another 15 working days should be allowed to remake the work.

MediMatch endeavours to deliver work on or before the delivery date specified by client. If, however, for any reason this has not been possible, MediMatch will not compensate dentist’s fees, consequential losses or expenses of any kind.

Financial Settlement

Statements are sent out to client on a monthly basis. The Dental Practice, where the dentist issuing the prescription is hired, is held responsible for payment. However, MediMatch may hold the dentist, issuing the prescription, responsible for payment at its discretion.

All accounts must be settled within 15 days from date of statement. All work done or items supplied remain the property of MediMatch until payment is received.

MediMatch may charge interest on any account that becomes 60 days overdue at a rate of 2,5% per month which will be applied to the total amount outstanding, including any previous interest charged.

Any legal fees or other costs required to collect an unpaid balance may be charged to client. Accounts with balances unpaid for over 60 days will be processed only on a pay first basis.

MediMatch reserves the right to take legal steps – with prior notice – if client fails to settle his account within one month.
Both surgery and prescriber are held responsible for any amount outstanding in full regardless of any deduction on the prescriber’s remuneration by the surgery.

In the event that the prescriber has supplied some of the materials etc. for incorporation in a particular custom-made dental appliance,
then this appliance cannot be guaranteed to fully meet with the applicable relevant essential requirements.